Operations Consulting

When evaluating healthcare operations, it's essential to focus on various areas to ensure efficiency, quality of care, and overall effectiveness. By thoroughly evaluating these areas, healthcare organizations can identify areas for improvement, implement strategic changes, and enhance overall performance and quality of care.

With a solid foundation as a clinician, I have achieved success in leadership roles spanning operations, consultancy, and executive positions such as Chief Nursing Officer (CNO), Chief Operating Officer (COO), Chief Executive Officer (CEO), and Market President. What sets HigherLeading consulting apart is my ability to conduct thorough assessments, articulate insightful observations, develop strategically focused action plans, and, most crucially, ensure the successful execution of these plans. This comprehensive and hands-on approach differentiates HigherLeading from other consulting services in the healthcare industry.

Areas of experience and expertise where I can assist your organization:

Organizational Health:

  • Comprehensive assessment of organizational health.

  • A confidential process that utilizes a combination of subjective and objective queries. Assists in revealing an organization's strengths and opportunities for improvement.

  • Development of a plan to address the assessment findings focused on improving employee engagement and retention, and recruitment capabilities.

 Human Resources Management:

  • Staffing Levels and Competency: Evaluate the adequacy and competency of healthcare professionals.

  • Training and Development: Ensure ongoing training and professional development for staff.

 Operational Efficiency:

  • Workflow and Process Optimization: Streamline workflows and processes to reduce inefficiencies.

  • Resource Utilization: Evaluate the effective use of staff, equipment, and facilities.

  • Patient Flow: Assess the movement of patients through various stages of care.

 Patient Care Quality:

  • Clinical Outcomes: Assess patient outcomes and health improvements.

  • Patient Satisfaction: Evaluate patient feedback and satisfaction scores.

  • Adherence to Clinical Guidelines: Ensure that healthcare practices align with established guidelines and protocols.

 Regulatory Compliance:

  • Accreditation: Confirm adherence to accreditation standards from relevant healthcare organizations.

  • Compliance with Laws and Regulations: Ensure compliance with healthcare laws and regulations at local, state, and federal levels.

 Risk Management and Patient Safety:

  • Incident Reporting: Monitor and address incidents through effective reporting systems.

  • Patient Safety Initiatives: Implement strategies to enhance patient safety and prevent errors.

  • Risk Assessment: Identify and mitigate potential risks to patient care and organizational operations.

 Community and Stakeholder Engagement:

  • Community Outreach: Engage with the community to address healthcare needs.

  • Collaboration with Stakeholders: Foster partnerships with other healthcare providers, payers, and community organizations.